Set up a payment solution

An overview of the three available payment methods – what they are, when to use them, and how they work.

💳 Pre-Payment The guest pays the full amount upfront. No automatic refund upon cancellation. The order is posted on the booking date. Payment at booking

🔒Deposit The guest pays a fixed amount upfront. The amount is deducted from the final bill at the time of the visit and registered as a deposit. Credited toward bill

🛡No-Show Fee The guest provides card details at booking but is only charged if they fail to show up or cancel too late. Charged only on no-show

COMPARISON

Feature	Pre-Payment	Deposit	No-Show Fee
Does the guest pay at booking?	Yes – full amount	Yes – fixed amount	No – card details only
Deducted from the final bill?	No	Yes	No
Automatic refund on cancellation?	No – manual refund via the Adyen Portal	No – manual refund via the Adyen Portal	Not applicable
When is revenue posted?	On the booking date	When the table is closed in the POS	When no-show is registered
Linked to an article in Munu?	Yes – one open price article	No – account only	Yes – one open price article
Action required in POS?	No	Yes – deposit is applied as payment	No

HOW THEY WORK

💳Pre-Payment

1. The guest pays the full amount at booking by card.
2. The funds are paid out to the restaurant's bank account at the first Adyen payout run after the payment.
3. The order appears as unposted in the payment report until the booking date.
4. On the booking date, the order is posted automatically and exported to accounting as a cash order.
5. Cancellations and any refunds are handled manually in the Adyen Portal by the restaurant.

Note: Linked to one article only. Cannot be split across multiple articles or accounts.

🔒Deposit

1. The guest pays a fixed deposit amount at booking.
2. The amount is registered as a "Booking Deposit" in the Munu portal and posted to the selected account. 
3. On the booking date: the guest is seated in the POS using the booking that includes the deposit.
4. Items are registered in the POS as usual – at checkout, the cashier is notified that a deposit exists. 
5. The deposit is applied as partial or full payment and deducted from the final bill.
6. Cancellations and any refunds are handled manually in the Adyen Portal by the restaurant.

Note: Requires POS integration, as the booking must be seated and used at checkout.

🛡No-Show Fee

1. The guest provides card details at booking – no charge is made at this point.
2. The card is authenticated, but no funds are reserved.
3. If the guest does not complete the card verification process, the booking is automatically cancelled after 15 minutes. 
4. If the guest fails to show up, the booking is marked as "No-Show" in the Munu Booking App. 
5. The guest is then charged the agreed amount, and the order is posted against the linked article

 

WHAT DOES MUNU NEED FROM YOU TO SET THIS UP?

💳 Pre-Payment	🔒Deposit	🛡No-Show Fee
Article name (shown on the guest's receipt)  Article group / subgroup  VAT rate  Account number  Amount	Account number  Account name  Deposit amount	Article name (shown on the guest's receipt)  VAT rate  Account number  Amount

Tip: For pre-payment and no-show fee, we recommend confirming the article name, VAT rate, and account number with your accountant before setup, to ensure correct posting from the start.

TYPICAL USE CASES

Situation	Recommended solution
Wine tasting, New Year's Eve dinner, or other ticketed events	Pre-Payment
Birthday parties or corporate events with table reservations	Deposit
High-demand time slots with elevated no-show risk (e.g. Friday evenings)	No-Show Fee
Tasting menus or chef's table where significant preparation is required	Pre-Payment
Large groups where financial commitment is desired	Deposit