If there is something done wrong on a order and you need to refund a item or the whole order these movies will show the steps for doing so
Refund whole order from order list
Refund whole order from order list - selection in the final step will be the payment method the refund will go against, selection here is important accounting wise*(if bankterminal is selected the refund will go directly to the card that did the payment without presenting the card, only applicable if Adyen bankterminals are used)* A comment for the refund needs to be added before confirm button is enabled
Refund item from order from order list
Refund item from order from order list - selection in the final step will be the payment method the refund will go against, selection here is important accounting wise (if bankterminal is selected the refund will go directly to the card that did the payment without presenting the card, only applicable if Adyen bankterminals are used) A comment for the refund needs to be added before confirm button is enabled
Refund from previous day
Refund from previous day Supported refund options for this type of refund is the selection available in the refund step. A comment for the refund needs to be added before confirm button is enabled **Note**: This is not currently possible with Adyen and you will have to refund from the Adyen portal and use the payment option Manuell to log it as refunded on the POS